You can email us directly at admin@thesnugclub.com.au and we’ll usually reply within 1–2 business days. Whether you’re chasing tracking details, wondering about a size, or need help with a return, we’re here to support you every step of the way.
We accept all major debit and credit cards, along with Shop Pay and Afterpay. Payments are processed securely, and you’ll receive confirmation once your order has gone through.
Yes — we ship both within Australia and overseas. Rates are calculated at checkout, and all parcels come with tracking so you can follow your order no matter where you are.
All prices are listed in Australian Dollars (AUD). If you're shopping from outside Australia, your bank or card provider will handle the conversion based on their exchange rate at the time of purchase.
Once your order has been dispatched, you’ll receive a shipping confirmation with a tracking link. This allows you to monitor your parcel in real time. If you haven’t received a tracking email, feel free to contact us at admin@thesnugclub.com.au.
If your order hasn’t been packed yet, we’ll do our best to make changes or cancel it for you. Please email us as soon as possible at admin@thesnugclub.com.au. Once your parcel has shipped, we’re unable to make adjustments.
For Australian orders, standard delivery takes around 3–8 business days, while express arrives in 1–4 business days. International delivery varies depending on your location, but most orders arrive within 7–20 business days.
We’re so sorry! Please email us within 7 days of delivery at admin@thesnugclub.com.au with your order number and a photo of the item. We’ll arrange a replacement or refund right away — whichever works best for you.
Yes. Our bamboo pyjamas are made in ethically accredited factories that uphold fair working conditions and use sustainable materials. We’re proud to prioritise quality and care at every stage of production.
We include detailed size info on each product page, but if you’re unsure, email us with your usual size and how you like your fit — loose, fitted, extra roomy. We’ll help guide you to the right pick.
