Privacy Policy

Effective 7 June, 2025

At The Snug Club, your privacy is important to us. This policy explains how we collect, use, and share personal information when you visit or make a purchase from www.thesnugclub.com.au.

When you visit our website, certain details about your device and browsing behaviour are automatically collected. This includes information such as your IP address, browser type, time zone, and which pages or products you view. We may also track how you found our site — whether through a search engine, ad, or link. These insights help us understand what’s working, what isn’t, and how we can make your experience better.

If you make a purchase or attempt to do so, we collect information you provide at checkout. This includes your name, email address, billing and shipping details, phone number, and payment information. Your payment details are processed securely via platforms like Shopify, Shop Pay or Afterpay, and are never stored on our servers.

We use this information primarily to fulfil your order — from payment processing and dispatch through to updates on delivery. We may also use it to communicate with you directly, screen for fraud, or provide personalised recommendations and marketing (only if you’ve opted in). Everything we do with your information is done with the goal of delivering a smooth and secure customer experience.

Cookies and similar technologies are used throughout the site to remember your preferences, keep your cart intact, and understand how visitors interact with the store. If you wish, you can disable cookies through your browser settings. We also use tools like Google Analytics to analyse traffic and track performance. This data is anonymous but helps us optimise how our store runs.

We do not sell or rent your personal information to third parties. However, we may share some data with trusted providers we work with — such as shipping partners, email platforms, and marketing tools — to deliver services on our behalf. These providers only access your data to the extent necessary to perform their role.

If you have subscribed to receive updates or offers, we may occasionally send you marketing emails. You can unsubscribe anytime via the link in our emails or by contacting us directly.

By using our site, you agree that your data may be processed in Australia and may also be transferred to providers outside your country, such as those based in the US or Canada. We ensure that all partners we work with are aligned with standard data protection practices.

If you are located in the EU, UK, or a region with privacy laws, you have the right to access, correct, or delete your personal data. You may also object to the way we use it. To make a request, please email hello@thesnugclub.com.au and we’ll get back to you promptly.

We retain order and account data for as long as required to meet legal, tax, and business obligations. If you wish for us to delete your personal information after your order has been fulfilled, let us know and we’ll take care of it.

The Snug Club website is not intended for use by anyone under the age of 18. If we become aware of any data collected from a minor, we’ll delete it immediately.

This policy may be updated from time to time to reflect changes to our practices, laws, or systems. Any updates will be posted on this page with the revised date above.

If you have any questions, concerns, or would like to exercise your privacy rights, please contact us at hello@thesnugclub.com.au or via post at our registered address.